Delivery Terms and Conditions
Our Free Delivery is on all our products available online, no matter how small your order, delivery is always FREE!!! However this free delivery is for UK Mainland addresses, which includes all of England and Wales and part of Scotland. We can still deliver to Northern Ireland, Scottish Highlands and Channel Islands, however this will incur an additional delivery charge, which will depend on the size and weight of the order, also some additional areas including but not limited to the following postcodes in Scotland will incur an additional delivery charge: IM, IV, HS, KA27-28, KW, PA20-88, PH19-44, TR21-25, ZE and Isle of Wight.
For a price for delivery to all other areas please email us firstname.lastname@example.org with what you wish to order and your postcode.
Delivery Times & Days
Flooring UK offer FREE delivery on all our products and endevour to deliver all stock products within 4 working days. Orders out of stock will be ordered immediately and once received we will send out on a next day service, all customers can email us at email@example.com to check how soon specific products take to be delivered. Deliveries are Monday - Friday. Deliveries can be anytime between 09:00 - 19:00, to residential addresses and 09:00 - 17:00 to business addresses. ETA (estimated time of arrival) cannot be given, however if your order is in stock and you would like it to arrive before a certain time or on a Saturday, we can arrange this for an additional fee, please request this before ordering.
Upon Signing for Delivery
Please read the following carefully:
Once you have received your order, please inspect all items carefully to ensure none of the goods have been damaged during transit. Even if it involves unwrapping the bubble wrap or container the goods have arrived in to greater inspect the goods, it essential that when signing the couriers delivery notes, you are happy with the condition the goods are in. In the event that the goods have become damaged during transit, inform the driver who will tell you the procedure and ensure on the paperwork damaged goods has been noted. This then ensures we can claim back the cost of the goods and issue you with a replacement or full refund.
Missed Delivery what happens next...
If you are out when our courier attempts to deliver your goods, they will post a card through your letterbox, which informs you of when they attempted delivery, it will have the relevant information on it and a telephone number to call to re-arrange delivery for another day. If you fail to contact the courier, they will attempt to deliver the next working day, if nobody is in to take the goods a second time from the courier, then they will take the goods back to your local depot. The goods will be held here for 2 days, within this time we will be contacted by the courier of the 2 failed delivery attempts and then we will contact you. From this point there are 2 options:
you collect the goods free of charge from the local depot to you were the goods are being held, you will need to contact the courier for available pick up times and need 2 forms of identification when going to collect the goods.
for a 3rd attempt for delivery you will need to pay a release fee to us (Flooring UK) of £5.00 and goods will be attempted a 3rd time. If none of the above occurs and parcels are left in the depot, after 2 days your goods will be sent back to us at Flooring UK and we will advise you of the re-sending charge of the goods based on the consignment.
Although we will endeavour to get your stock orders out for next day delivery, on the very rare occassion our courier partners may encounter unforseen problems, which may delay your order. Although we will act very quickly and responsively to sort out any problems of this nature, they are somewhat out of our control and Flooring UK will not be held responsible for any loss or damages caused by this. Please note our delivery partners are contracted to kerb side only deliveries, in some instances of large items, it is important to arrange suitable assistance to help take delivery of your goods, if you are unsure please contact us prior to discuss.